Privacy notice

Who is responsible?

Guided Control B.V. is responsible for processing personal data through this website.

Guided Control B.V.
Roermondsestraat 35
6049 AW Herten-Roermond
The Netherlands

Website: www.guidedcontrol.com/
Email: [email protected]
Phone: +31 6 20 44 02 97
Chamber of Commerce (KvK) no. 42134343

Which data do we process?

When you contact us, we may process the following data:

• your name;
• your organisation’s name and your role;
• your email address and phone number;
• the content of your message, enquiry or expression of interest in training;
• a preferred training date you provide;
• other information you provide to us yourself.

Our website may also record limited technical data, such as your IP address, browser type and the time of your visit. This data is used to keep the website working properly and securely.

What do we use your data for?

We use your personal data to:

• answer your question or contact request;
• schedule an introductory call;
• handle your interest in AI foundation training;
• provide information or a quotation;
• prepare and perform a contract;
• maintain our business records;
• secure and technically improve the website;
• comply with legal obligations.

We only process your data where there is a valid basis for doing so. Depending on the situation, this may be your request prior to entering into a contract, performance of a contract, a legal obligation or our legitimate interest in a secure website and careful business communication.

Microsoft Bookings

We use Microsoft Bookings, part of Microsoft 365, to schedule introductory calls. When you use the external booking page, the contact and appointment details you enter are processed to schedule the appointment, send a calendar invitation and, where applicable, create a Microsoft Teams meeting. Guided Control uses this data only to arrange and follow up on the appointment.

Microsoft’s privacy and cookie settings also apply to the booking environment. Read more in the Microsoft privacy statement.

WhatsApp

You can use the WhatsApp button to start a conversation with Pascal. The button is an external link; no WhatsApp chat window is embedded in this website. When you send a message, Guided Control receives information including your phone number, profile name and the information you share. We use this to answer your question and follow up. General enquiries are subject to the same retention period of up to 12 months after the last follow-up.

WhatsApp Ireland Limited, part of Meta, also processes data under its own privacy policy. This may involve processing outside the EEA. You can also contact us by email, phone or the contact form. Read the WhatsApp Privacy Policy.

Cloudflare

We use Cloudflare to keep this website secure, available and fast. Website traffic passes through Cloudflare’s network. Cloudflare may process technical data such as IP addresses, requested URLs, browser information and timestamps. Through Network Error Logging (NEL), your browser may also send technical reports about connection problems to Cloudflare. We use these services based on our legitimate interest in a secure, properly functioning website.

Cloudflare may process data outside the EEA. The seven-day retention period for our web server logs does not automatically apply to Cloudflare’s separate processing. Further information about processing, retention and international transfers is provided in the Cloudflare Privacy Policy.

Who do we share data with?

Guided Control does not sell your personal data.

Our website is hosted by Contabo GmbH. This hosting provider may process limited technical data on behalf of Guided Control as needed to keep the website available and secure.

We may also share data with service providers needed for our business operations, such as our email and IT provider, Microsoft for appointment scheduling, our accountant or administrative service provider, and carefully selected advisors or partners involved in an engagement.

We only share data needed for the service or engagement concerned. Where necessary, we make privacy and security arrangements with parties processing personal data on behalf of Guided Control. We may also disclose data where required by law.

How long do we retain data?

We do not retain personal data longer than necessary:

• general contact requests are kept for up to 12 months after they were last handled;
• data relating to quotations that do not lead to an engagement is kept for up to 2 years after the last relevant contact;
• client and engagement data is kept for as long as needed for delivery, completion and any follow-up support;
• data forming part of our financial records is generally retained for 7 years under tax retention requirements;
• technical web hosting and server logs are kept for up to 7 days.

When data is no longer needed, we delete or anonymise it unless the law requires longer retention. Data in Microsoft 365 is also subject to the retention settings of the Guided Control environment.

Cookies

The website uses necessary cookies to function properly and securely. A functional language cookie (pll_language) remembers your last used language for one year. Guided Control does not use marketing cookies, advertising trackers, YouTube videos or Google Maps. We use Umami Cloud for visitor statistics, without analytics cookies.

The external Microsoft Bookings page may use its own necessary cookies. With Umami, we measure visited pages, referring websites and device types, among other things, to improve our website. Our integration does not transmit form content and excludes query parameters and fragments from page URLs. The provider is Umami Software, Inc. in the United States. This website’s visitor statistics are stored in Europe. More information is available in the Umami privacy policy.

Security

Guided Control takes appropriate measures to protect personal data against loss, misuse and unauthorised access. Access is limited to people and service providers who need the data for their work.

Your privacy rights

You have the right to:

• access your personal data;
• have inaccurate data corrected;
• have data erased;
• have processing restricted;
• object to processing;
• have your data transferred, where this right applies;
• withdraw consent previously given.

You can contact us at [email protected]. We may ask for additional information to verify your identity. We generally respond within one month.

Making a complaint

Do you have a question or complaint about the processing of your personal data? Please contact us first at [email protected]. We will try to address your question or complaint carefully.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (in Dutch). You may also lodge a complaint with the competent supervisory authority in the EEA country where you usually live or work, or where the alleged infringement took place.

Changes

We may update this privacy notice when our website, services or legal obligations change. The latest version is always available on this website.